Refund policy

Refund and Return Policy

Last updated: 8 August 2026

This Refund and Return Policy applies to purchases made from VVC IKE through https://viktoria-vigh.com/. Nothing in this policy limits any mandatory consumer rights that apply under the law of your country or region.

Our voluntary 30-day return policy

In addition to any statutory rights you may have, we offer a voluntary 30-day return period. You have 30 days after receiving your item to request a return.

To qualify under this voluntary policy, the item must be in the same condition in which you received it: unworn or unused, with its original tags and, where reasonably possible, in its original packaging. You must also provide the receipt or other proof of purchase.

The conditions of our voluntary 30-day policy do not restrict the separate statutory withdrawal rights of eligible EU/EEA consumers or your rights relating to faulty, damaged, incorrect or non-conforming goods.

How to request a return

Before sending an item back, contact us at viktoria@viktoria-vigh.com and include your name, order number, the item you wish to return and the reason for the return. We will provide return instructions and confirm where and how the parcel should be sent.

Unless we give you different written instructions, approved returns must be sent to:

Viktoria Vigh Consumables IKE
VVC IKE / VVC SHOP Sitia
Eleftheriou Venizelou 62
723 00 Sitia, Crete
Greece

Please do not send returns cash on delivery. Items sent without sufficient information to identify the order may take longer to process. Contacting us before dispatch helps us identify and process your return, but it does not remove or restrict an EU/EEA consumer’s statutory right to withdraw by making any clear statement within the legal deadline.

Return shipping costs

For a voluntary return or a statutory change-of-mind withdrawal, you are responsible for the direct cost of returning the goods, unless we have agreed otherwise in writing or mandatory law requires otherwise. We do not automatically provide a prepaid return label.

If an item is defective, damaged, incorrect or otherwise non-conforming, contact us before returning it. Where required by applicable law, VVC IKE will cover the reasonable return costs or provide an appropriate return solution.

We strongly recommend using a tracked shipping service and retaining proof of postage. You remain responsible for the return parcel until it reaches us, except where mandatory law provides otherwise.

Damaged, incorrect or non-conforming goods

Please inspect your order when it arrives and contact us as soon as possible if an item is defective or damaged, if you received the wrong item, or if the goods do not conform to the contract. Please provide your order number and, where helpful, clear photographs of the item and packaging so that we can assess the issue promptly.

For consumers in the EU/EEA, goods are covered by the applicable statutory legal guarantee, which is generally at least two years from delivery. Depending on the circumstances and applicable law, remedies may include repair, replacement, a proportionate price reduction or termination of the contract and a refund. These legal rights are separate from and are not limited by our voluntary 30-day return policy.

Items excluded from change-of-mind returns

Subject to applicable law, the following items cannot normally be returned merely because you changed your mind:

• goods made to your specifications or clearly personalised;
• goods that are liable to deteriorate or expire rapidly, including perishable food, flowers or plants;
• sealed goods that are not suitable for return for health protection or hygiene reasons once the seal has been removed;
• goods that, after delivery and because of their nature, have become inseparably mixed with other items;
• hazardous materials, flammable liquids or gases where return is prohibited or cannot be transported safely; and
• gift cards, except where mandatory law requires otherwise.

Please contact us before ordering or returning an item if you are unsure whether an exception applies. These exclusions do not remove your rights where an item is faulty, damaged, incorrect or otherwise non-conforming.

Sale items

Sale or reduced-price items remain covered by mandatory statutory rights, including applicable EU/EEA withdrawal rights and remedies for non-conforming goods. Any additional voluntary return right for final-sale goods may be restricted where this was clearly stated before purchase and where permitted by law.

EU/EEA 14-day right of withdrawal

If you are an eligible consumer in the European Union or European Economic Area and enter into a distance contract with us, you generally have the right to withdraw from the contract within 14 days without giving a reason, subject to the statutory exceptions.

For goods, the withdrawal period generally expires 14 days after the day on which you, or a third party designated by you other than the carrier, takes physical possession of the goods. For an order containing multiple goods delivered separately, the period generally begins when the final item is received.

To exercise this right, you must inform us of your decision to withdraw before the 14-day period expires. You may use the model withdrawal form below, the electronic withdrawal function made available on our online store, or any other clear statement sent to viktoria@viktoria-vigh.com. If you use our electronic withdrawal function, we will acknowledge receipt of your withdrawal on a durable medium, normally by email, without undue delay.

After notifying us, you must send the goods back without undue delay and no later than 14 days after the day on which you communicated your withdrawal. The deadline is met if you dispatch the goods before that 14-day return period expires.

You may inspect and handle the goods only as necessary to establish their nature, characteristics and functioning, as you could reasonably do in a physical shop. You may be responsible for any diminished value resulting from handling beyond what is necessary. Original packaging is requested where reasonably possible, but its absence does not automatically cancel a statutory EU/EEA withdrawal right.

For a valid withdrawal, we will reimburse all payments received from you for the withdrawn goods, including the cost of our least expensive standard delivery option offered for the order. We do not have to reimburse supplementary delivery costs resulting from your choice of a more expensive delivery method.

We will make the reimbursement without undue delay and no later than 14 days after the day on which we are informed of your decision to withdraw. We may withhold reimbursement until we have received the goods or you provide evidence that you sent them back, whichever occurs first. Unless otherwise agreed, reimbursement will be made using the same payment method used for the original transaction and without refund fees charged by us.

You are responsible for the direct cost of returning goods following a change-of-mind withdrawal, unless we agree otherwise or mandatory law requires otherwise.

Exchanges

We do not operate an automatic direct-exchange service. The quickest way to obtain another size, colour or product is normally to return the original item and, after the return is accepted, place a separate order. Your statutory rights regarding faulty or non-conforming goods remain unaffected.

Refund processing

We will notify you after we receive and inspect your return. For returns under our voluntary 30-day policy, we will tell you whether the return has been approved. For a valid statutory withdrawal or an accepted refund claim, the refund will be issued to your original payment method, unless another method is expressly agreed.

After VVC IKE issues a refund, your bank, card provider or payment service may require additional processing time before the amount appears in your account. If more than 15 business days have passed since we confirmed that your refund was issued, contact us at viktoria@viktoria-vigh.com.

International orders outside the EU/EEA

For customers outside the EU/EEA, our voluntary 30-day return policy applies subject to its stated conditions. Mandatory consumer rights in your country or region continue to apply where applicable and cannot be excluded by this policy.

Customers are responsible for ordinary change-of-mind return shipping and for following any applicable customs procedure. Clearly mark the parcel as returned goods where permitted and retain all shipping and customs documents. VVC IKE is not responsible for import duties, taxes or fees charged by destination authorities that are non-refundable under local law. Please contact us before returning an international order so we can provide appropriate instructions.

Model withdrawal form for EU/EEA consumers

Complete and return this form only if you wish to withdraw from the contract. You may send it by email to viktoria@viktoria-vigh.com or by post to the address below.

To:
Viktoria Vigh Consumables IKE
VVC IKE / VVC SHOP Sitia
Eleftheriou Venizelou 62
723 00 Sitia, Crete
Greece
Email: viktoria@viktoria-vigh.com
Telephone: +30 690 901 4360

I/We hereby give notice that I/We withdraw from my/our contract of sale for the following goods:

Order number:

Goods:

Ordered on / received on:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is submitted on paper):

Date:

Contact details

Viktoria Vigh Consumables IKE
Short name: VVC IKE
Trading location: VVC SHOP Sitia
Eleftheriou Venizelou 62
723 00 Sitia, Crete
Greece
Email: viktoria@viktoria-vigh.com
Telephone: +30 690 901 4360
Website: https://viktoria-vigh.com/

You can contact us using the details above with any question about a return, withdrawal, refund or defective product.